Delivery challenges

I have recently placed an order with Home-choice for my mother who stays in a different province with me. I have made it clear that it needs to be delivered where she stays. 5 days later the goods are delivered on the wrong address, where i used to stay 5 years ago. i lodged the complain and was assured that it will picked up and re-assigned to the right address. 5 days later, i did a follow up, the consultants didn't have a clue where the goods were, speaking to the manager she assures again that it will be picked up. Fast forward, another 5 days later, the goods are still not picked and and i am been told are process to be followed. My respond was does it those processes take over 10 days to be followed. The issue is what will happen if those goods are damaged or dirty.

My other frustration is why do they keep delivering to this old address as i know in 5 years i have changed my residential address twice and i am sure it was given to them twice. When placing the order, they always promised that you will be called before the delivery, which never happens.