1 reviews | Active since May 2015
Delivery
Hi, I'm so disappointed with Homechoice, I order 2x 4pc of Apollo pot set which come out with free mittens set for each set, meaning I had to receive 2x 2pair of mittens but I only receive one pair. I query the other pair and they agree that they will send it to me. what disappointing is that they don't want to send it to my work address with a use as my delivery address, they said they going to send it to the post office, and I believe they only what to use post office because is cheap but by my side as a customer it doesn't sued me, as I still have to spend another money and time to go to post office plus on top of the delivery charges that I pay already. it is really not fair at all.it is not my mistakes but they need me to cover it. all I want is them to deliver my mittens to my work address not post office I don't have time to go to post office.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
