JR
JR R
1 reviews | Active since Nov 2015
10 Nov 2015, 17:04
Delivered wrong stuff and not apologetic
I bought a queen size duvet set that they were selling and they advertised buy one get one free. The order was delivered without the extra piece for free. I called to ask they said they would send it, the extra piece eventually cam and it was a wrong size it was a 3 quarter. I called to ask why and was told that, that is the way it is because the queen size was out of stock so I should be happy with the 3 quarter. The lady I spoke to told me to give it to a friend or family(this was when I told her that I could not use the 3 quarter and asked if I could return it). Alternatively I should return it and get no refund
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Replies (1)Homechoice's replyOfficial
12 Nov 2015, 09:44Hello janerust,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply12 Nov 2015, 09:44
Official
Hello janerust,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
