delivered damaged goods

i orderd a 10 piece duvet set from homechoice on the 04/10/2017 it came standard with a 4kg mink blanket and a set of towels plus an unknown free gift, the parcel was delivered to my mother while i was at work on the 11/10/2017, it was a torn up box, completely damaged with just the mink inside and air compressed plastic to cover the space where the duvet set was supposed to be i'm assuming, i phoned homechoice twice this morning to get help all i got was that according to them the duvet set was delivered and the towels are on the way and the cannot do anything i need to call the courier people, i have no relation what so ever with these people i only ordered the duvet set from homechoice i don't understand what business i have with their deliver contract, on the second call i was told to fill in an affidavit they emailed to me, i'm still waiting upon that email, i am expected to pay almost R600 monthly for something i have not recieved. ohh but atleast i got a ref number for the call # ********** 44 Phumzile Mhlongo in Pretoria.