1 reviews | Active since Jan 2026
Delayed refund
I logged a return for a defective product with HomeChoice on the 18th of December. Shortly after, I received an SMS stating that my funds had been refunded to my account. The problem is, I do not have an account with HomeChoice. I made the purchase through PayJustNow, so naturally the refund should have gone back through that platform.
After several phone calls and going back and forth with customer care, I was told that they would communicate with PayJustNow to process the refund properly. From my understanding, refunds done through PayJustNow do not take days to reflect — they are usually processed almost immediately.
To this day, I am still waiting for my refund. Every time I contact the customer care line, I am given the same response: “please give it 5 more days.” This has been extremely frustrating and disappointing, especially considering that the issue started in December.
I simply want my refund to be processed correctly and without any further delays.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team