Delayed refund

In August i purchased goods from homechoice which includes baby bath which was delivered damaged. I called them explaining their bad service and how unhappy i was. The consultant gave me a reference and informed me to complete a return form and i will be refunded my courier costs. I send them an email on the 13 September with a proof of courier and i was informed that i will get my refund between 7-14 days by S Beukes. On the 10 October i called the call centre to follow up on my refund and i informed i am not allowed to speak to their finance department but the consultant will convey the message to them. I later received an email telling me that they have received my query and i will be refunded within 7-14 days since my query was received that day. On the 16 October i received another email from them again telling me that they are busy processing my refund. I send a respond asking them to when i will get my refund but they never responded.

Today is the 25th October and i have not received my refund. I am disappointed and shocked to learn that homechoice a huge company are unable to refund R165.00 I need to find out why is it taking them so long to refund me as i have given them all information their their required.

Unhappy customer