Delayed Delivery and Bad client service

I placed an order with Home Choice on the 2nd of May 2022, till today I have not received my order, when I check on my profile on their website it shows packed, I called their client service to check where the delay is at, 1st Consultant was very helpful and escalated the issue for me, I called again after a week of not getting any feedback, the 2nd Consultant advised that the parcel is on the way with their courier, after some days I called again and the 3rd Consultant didn't even care, she told me to call the courier and gave me a number that is not even working, imagine now I'm the one that needs to call the courier company, because they got the sale and doesn't care anymore about whether I got the parcel or not. I'm not happy at all with this service being a old Home Choice client I have never experienced such unprofessional service before.