Delay

I ordered a blanket on the 6 of May and even today I am still waiting for the delivery, I understand that it is lockdown however a blanket has always been an essential product. I called to enquire about the reasons for delay only to be told that the delay was caused by non availability of the colour that i ordered and they did not even bother to call and tell me that the colour is not available. I then changed the order to different colour on the 20th of May and on 25 I received an SMS that my order was dispatched and even today I am still waiting.