De*****ed and lie to by Leanne Peterson

So I have been fighting with homechoice back and forth , seeking my paid up letter. A woman called Leanne Peterson made me email her proof of payment that I settled my account in full , only for her to call me and ask my if I'm sure the transaction was successful. Firstly the amount in query was settled on the 11th September then balance on the 11th October 2018 and I personally made that arrangements. I asked her to get back to me with my paid up letter by close of business on Friday because I refuse to wait anymore months that I have already. As I am typing this review no one from homechoice has ever bothered to follow up or give me feedback on what transpired. I am very heart broken that I have been de*****ed by this retail company and alot of people warned me that I will never get my paid up letter from them because they also had to go via lawyers to get that sorted. I have engaged with a couple of lawyers and I going to make sure that homechoice is exposed for their *****, poor customer service and lack of service delivery.