1 reviews | Active since Dec 2016
Definatly not my choice in company - HomeChoice
<p>I received an sms this morning to state that I was in arrears on account that I have never opened or even stepped one foot into their store. Clearly **********ly opened under my name, not sure with all the FICA rules how this could happen. But it did. I called VVM this morning when I received the message explained that this is not my account. Sent through all relevant documentation to VVM and HomeChoice themselves. I have subsequently had 3 phone calls to ask about my HomeChoice account from VVM, one telling me to call a number as it was extremly urgent.. Surely with technology there is a way to make note that the client has called and and the issue is xyz.</p> <p> </p> <p>I have never shopped in HomeChoice and the way this has been handled I never will set foot into one of you stores.</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
