Defective Product and Abysmal Customer Service

I am writing to express my outrage and disgust at the appalling service I received from HomeChoice. On December 29, 2024, I collected a phone purchased on credit, but it stopped working after only a few days. I returned the phone to the Maponya Mall showroom on December 31, 2024, and was told it would take 14 days to receive feedback. However, I didn't receive any updates until I followed up on January 21, 2025. Despite assurances from the branch manager that he would follow up, I was not informed that the phone was deemed irreparable until January 25, 2025. What's even more infuriating is that I was promised a credit refund, but instead, I received calls from the collections department demanding payment. It's absolutely ridiculous that I've been harassed for payment on a defective product that I returned within days of purchase. To add insult to injury, I encountered four condescending agents who were unhelpful and unprofessional in their communication. Their attitude was dismissive, and they seemed completely unconcerned about the inconvenience and distress caused by their company's incompetence. My credit score has been negatively affected due to the delayed refund, and I have wasted countless hours and resources on unnecessary calls and visits. I demand that HomeChoice take immediate action to rectify this situation. I expect a full credit refund, compensation for the damage to my credit score, and a formal apology for the subpar service I received. I hope that Hello Peter can assist me in resolving this matter, as I am fed up with HomeChoice's ineptitude and lack of accountability.