Defective product

<p>Tow whom it may concern,</p> <p> </p> <p>In June 2015, I ordered couches from Homechoice and they got delivered in July 2015. After 2 months, I noticed that the couches were defective. I contacted the call center and I was informed that they will send an asser (Mr Maleka). The asser came and informed me that the couches are not in a good condition and did not provide me with a copy of the assessment sheet. He informed me that Homechoice will get back to me, I must store the couches away and not use them until this matter is resolved (I promptly moved them to the spareroom in the house). 4 months after the assessment with no feedback, I started calling the call center again and I was asked if I still had the original packaging (and I informed them that I don't have it) and they informed me that to return them I have to post them. At the post office I was informed that they don't accept anything over 50kg.</p> <p> </p> <p>I sent my sister to the head office in CPT, to ask for assistance and way forward for returning the couches. She met with Marcello Collins he will be able to assist and when he was called he transfered me to a consultant, she informed me that she will send and asser to evaluate the couches ( the asser never came) and she also informed me that the workshop manager Jandre was not on site and she knows that she will refuse to take them back and known to be rude. I asked the consultant how can I be assisted since they workshop manager is stubborn and rude, she said she doesn't know. Belowe is a list and dates of consultants I spoke to:</p> <p> </p> <p>03/10/2015 : Sinethembe and Thuthulakhe</p> <p>04/10/2015 : Zanele and Zwelinzima (10h08)</p> <p>05/10/2015 : Wendy (10h44), Shalom (13:37) and Busiswa (16h54) </p> <p>22/01/2016 : Lavine and David (15h45)</p> <p>23/01/2016 : Talent (09h34)</p> <p>26/01/2016 : Andiswa (09h00)</p> <p>18/03/2016 : An email to ********** (09h22)</p> <p>18/03/2016 : Fax to ***</p> <p> </p> <p>After several attampts of calling the customer service with not no results, due to the frustratuion of not having my matter resolved I stopped making payments and every consultant that called me regarding payments I informed them of my query and they informed me that they will look at the matter and advised me to make the payments anyway. My account was fowarded to debt collectors, arrangements were made and the account was settled.</p> <p> </p> <p>It's is 2017, my matter is still not resolved, I have couches in a spareroom that I am not using and as someone who was a loyal Homechoice customer.... I may very dissapointed with the quality of product and customer service.</p> <p> </p> <p>Frustrated,</p> <p>Miss SN Mgiba</p> <p> </p>