Defective Appliance not replaced
<p>In October 2016 I placed a order for a Pressure Coocker from Homechoice. after delivery of the package I opened it and wanted to use the Pressure coocker.</p> <p>After switching on the pressure coocker it went on and almost immediately went off, i checked my wal socket an even plugged the coocker in other Electricity outlets, stiil the coocker did not turn on or even heated up. this was Saturday Afternoon.</p> <p>On the Monday morning i immediately contacted Homechoice Ref. ********** 101 and spoke with Yolanda who explained to me that if I opened the package they will have to test is first and that would take "some time"</p> <p>I was not satisfied with the answer as the device was faulty from the start. I called again and spoke with a Shanel who said that they will send someone from RTT, the delivery compny to pick up the faulty device, No mention was made of a replacement.</p> <p>A driver from RTT called me one evenein, while on my way to my daughters school and the driver said he will meet me in Koedoeskop, wich is 50km away from my house. obviously i did not have the device with me and i wrote on the delivery note that I was not notified in time of RTT's intention to come to pick up the package. And therefore i did not have it with me.</p> <p>The next day i contacted Homecoice and explained to the this issue. i was assued that someone will call me. </p> <p>almost two weeks passed before I clled again Reference: ********** 27, i was informed that I "told the driver i decided to keep the package" I explained to Shanel that she must request the delivery note from RTT and see what I wrote there, i mae ths request several times and every time i was told that i told the driver i decided to keep the package, NO delivery note was provided.</p> <p>I am at this date 23 January 2017 still waiting for my replacment presure coocker from Homechoice, yet this product is on my bill every month an i am expected to pay for a product i, in effect, never received.</p> <p>All calls si everytime answered by a sales consultant as tehet is no customer care line and I am promised i was going to be contacted. This never happens.</p> <p>I am really disappointed in the bad service as I am a long time customer of Homechoice</p> <p> </p>
