KM
Kagisho M

1 reviews | Active since Feb 2017

07 May 2018, 12:51

DEFAULTED AND ******

I BOGHT BEDDING FROM HOME CHOICE A FEW YEARS AGO AND I WAS PAYING THEM FAITHFULLY THEN I HAD TO LEAVE THE JOB WERE I WAS WORKING AND I WAS JOBLESS FOR A FEW MONTHS AND WHEN I EVENTUALLY GOT A JOB ALOT OF DEBT NEEDED MY ATTENTION AND I TRIED TO PAY MY HOME CHOICE ACCOUNT LIKE EVERY OTHER ACCOUNT. WELL THE POINT OF ME WRITTING ISNT MY SOB STORY BUT I NEED ANSWERS AS TO WHY HOME CHOICE FELT THEY HAVE THE RIGHT TO PUT A DEFAULT AGAINST MY NAME WITH NO COMMUNICATION FOR THEIR ACTIONS AND NO PROCESS FOLLOWED CORRECTLY ON SATURDAY I GOT A MAIL STATING THAT THEY ARE GOING TO PUT A JUDGEMNT ON MY NAME, MY QUESTION IS WHY ARE YOU SO QUICK TO FOLLOW THE JUDGEMNT PROCESS AND DIDNT FOLLOW THE DEFAULT PROCESS THERE IS ABSOLUTE NO COMMUNICATION IN WRITTING TELLING ME OF YOUR ACTIONS AND YOU DIDNT GIVE ME 20 WORKING DAYS TO GET BACK TO YOU WITH A RESPONSE TO THE, THERE WAS A TIME WHEN I CALLED AND I ADVISED AS A BLACK WOMAN WE BUY STUFF AND PACK THEM AWAY FOR GUESTS I NEVER OPENED THE INNER I BOUGHT UNTIL MY SON WAS BORN IN 2017 AND I HAD MY SSTER OVER AND NEEDED EXTRA BEDDING I PAID AND ORDERED A QUEEN SIZE INNER AND I WAS SEND AN INNER FOR A SINGLE BED LITTLE DID I KNOW BUT AFTER MARTERNITY LEAVE I CALLED AND TOLD THEM OF MY ISSUES AND WAS TOLD THERE IS NOTHING THEY CAN DO ABOUT IT ITS AN OLD ODER SO YPOU ACTULALLY TOLD ME IN MY FACE THAT PAY FOR IT ANS SUCK IT THE **** UP ITS AN OLD ODER BUT DEBT DOESNT DIE NOW DOES IT. .THE ONLY CORRESPONDENCE I GOTFROM HOME CHOICE WAS STATEMENTS VIA EMAIL AND A LETTER RECENTLY STATING THAT A JUDGEMNT IS BEING INITIATED..I THINK THAT HOME CHOICE IS ON OF THOSE CREDITORS THAT WALK ALL OVER BLACK PEOPLE AS WE DONT KNOW OUR RIGHTS AND NO ONE GIVES A **** JUST THE MONEY. I REP**** TO YOUR DAMN LAWYERS THAT THEY CAN TAKE THE WHOLE ****EN AMOUNT BUT I NEED THAT DAMNT DEFAULT TAKEN OFF MY NAME IN 20 WOKING DAYS. OW WE CAN GO TO THE HIGHEST COURT AND BATTLE IT OUT

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Replies (1)
Homechoice
Homechoice's reply07 May 2018, 12:53
Official

Good Day Kagisho Mothibe.

Thank you for raising your concerns with us. We are very sorry to hear about your service experience. We will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible.

Lee-Ann will be in contact with you shortly to assist in resolving the issue.

Regards

Customer Support Team