NF
Nathania F
1 reviews | Active since Apr 2023
27 Feb 2024, 18:29
****** deep freezer that they say I signed for
We bought goods from them in 2023 the delivered a sleeper couch that's legs was broken a we called for months but they never replaced or fixed it. Three weeks ago I ordered a deep freezer I have been enquiring were my deep freezer is they said it's with the courier to date I still don't have my deep freezer they say it was delivered and I signed for it but they don't want to send me the delivery slip to show them I did not sign.
They are becoming the worse place to deal with and all there call center agents are very rude and unprofessional.
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Homechoice's replyOfficial
28 Feb 2024, 11:46Dear Nathania, Thank you for taking the time to reach out to us with your concerns. This email is to confirm that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction. Kind regards,Liezel on behalf of the Customer Support Team
Homechoice's reply28 Feb 2024, 11:46
Official
Dear Nathania, Thank you for taking the time to reach out to us with your concerns. This email is to confirm that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction. Kind regards,Liezel on behalf of the Customer Support Team