Dee

I have an account with Homechoice that was handed over to MBD. Well that’s fine I had my problems at the time and couldn’t meet the financial obligations. Now everything turned around I was able to make payments, as far as I know I owed Homechoice around R8 600 by July and the same balance was handed over to MBD.

I used to check my balance from Homechoice website and MBD website and they were reconciling from July to October. On the 23rd of October I made a decision to settle my account, I already had a debit order arrangement with MBD and so I paid MBD an amount of R5 000.99 as it was shown on their website but that on the same week someone called me to say I don’t we R6 148 because according to MDB records, Homechoice handed over around R14 600

I contacted Homechoice legal and they confirmed that the handed over balance was around R8 600 and they haven’t received the R5 000.99 that I paid to MBD

No one is willing to assist me, one male consultant MBD was very rude and refused to give me a statement. The have sent emails to both MDB and homechoice but I didn’t get a response

This account is the only account on my credit profile showing as an account in arrears and I have settled it but MDB and Homechoice people refuses to assist me. This is the worst nightmare of my life, I want to commit myself to certain things that will provide a progress to my family but these guys are preventing and MDB consultants are very very rude, they don’t listen, they don’t want to reason on anything

Very disappointed with Homechoice because you should be telling MBD to repatriate the R5 000.99 funds to you and advise them that there was a mistake, the handed over balance was around R8 600 and not R14 000