Deducting funds, without items received.

On the 22nd of July 2021 I placed an order on the Homechoice website for delivery, the items were never delivered to me, While tracking my order on their website, I noticed that it stated that it was delivered on the 27th of July 2021, which I never received. I contacted them to enquire this and was advised that they would investigate the matter, of which I have not received any feedback as yet. To my surprise when my August premiums were deducted, they deducted for the full instalment which included the items that I never took delivery of. Sadly my debit order returned unpaid the same happened with my September debit order. I did not make provision for the increased instalment as I knew I had not received the items as yet. This has affected by bank account as unpaid fees have been added to my bank account as well as this is affecting my credit profile. I have had a couple of telephonic conversations with Homechoice, however no resolution has been given and they insists that I should pay the instalments while I wait for feedback.

I have been loyal customer of Homechoice and no issues had occurred, they received their funds and I received my goods. Yesterday one of their collectors called me and when I advised her of the above problem, she was not helpful, just insisting that I make a payment.

I refuse to pay for goods that I have not received.

Please assist as I have been waiting for feedback since beginning of August 2021.