TP
Trudie P
1 reviews | Active since Dec 2016
31 Dec 2016, 13:17
December Bugs
<p>Dt order payments were duplicated in December - Homechoice rep**** "Bug in their System" wait 14 days for a refund - NOT GOOD ENOUGH for account that is up to date and paid every month - WILL NEVER DEAL WITH THEM AGAIN - this resulted in other dt order payments for policies not being paid and they dont care at all - all reversal monies from bank is for my account and this was not my mistake - DO YOU EXPECT THIS FROM A PROFESSIONAL COMPANY?</p>
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Homechoice's replyOfficial
03 Jan 2017, 08:13Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply03 Jan 2017, 08:13
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,