Debiting settled account

Item: Homechoice
Rating: 1
Author: Unathi S

So I settled my account with home choice this month and I paid the money cash ob an ATM and one of their consultants calls me I tell them I paid the amount next thing the debit me and same day the debit order went through I send an email to ask for a refund and I don't get a reply following morning they send an sms to thank me for both payments.

Helpful (0)

Replies (2)

Homechoice's replyOfficial

27 Oct 2017, 07:18

Good Morning Miss U Sopazi,

Thank you for your post.

We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Monique

Customer Support Team

Best regards,

Homechoice's reply27 Oct 2017, 07:18

Official

Good Morning Miss U Sopazi,

Thank you for your post.

We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Monique

Customer Support Team

Best regards,

Unathi S's updateReviewer Update

01 Nov 2017, 09:44

Dear Monique, I am still waiting for one of your staff to call me back. Please stop asking your sales people to call me and ask me to order again, after what I have experienced with you I am not interested in buying any of your staff. I just need my money back.

Unathi S's update01 Nov 2017, 09:44

Reviewer Update