ML
Mmaphefo L

1 reviews | Active since Jul 2016

14 Mar 2017, 13:55

Debit Order on a paid up account

<p>Kindly advise why I am being charged on a paid up account? I have requested for the account to be closed but no home choice doesnt close customer account..!!! The reason you dont close account is because you want to stral money from us..You know very well your call center is beyond useless,they only answer they know is I dont know I will log a case and then nothing happens...To make matters worse I requested an paid up letter and the next thing you send me the letter with someone else's details and ID on it.Why are you circulating our personal details to people? You know we can sue you for this....</p> <p> </p> <p>I know I am asking for a miracle here being that the word useless is an understatement for your company..I need this account closed and stop sending the emails and statement..Everything about home choice is disgusting..I regret the day I opened this nonsense account...</p> <p> </p> <p>CLOSE MY ACCOUNT AND STOP SENDING ME STATEMENT AND THINGS I DIDNT ORDER..USELESSA *******</p>

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Replies (1)
Homechoice
Homechoice's reply14 Mar 2017, 14:24
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team