DEBIT ORDER MESS UP AND CREDIT SCORE IMPLICATIONS !!!

Guys now I am beyond furious Now you gone and affected my name with you after I asked about the debit order and if they required me to make a payment The amount I was told is also not what has gone off my account so who is to blame here I cannot take random flippen calls as I work in the medical field but tarnishing my name is absolutely ridiculous Please look into this matter and correct it or I will be taking it further I even asked her does she need me to make a payment and the reply was NO I asked will it affect my credit score her answer was NO This is unfair and I requested this in the email below so please fix it as it's not my fault!!!

I will not have rude people calling me and telling me to cancel the debit order and they will not fix the the credit score issue as it is what it is Your girl that just phoned me has the audacity to silence me I am furious Get someone to call me who is going to sort this out and don't tell me they will phone me when one day they have time your customer service is a joke