Debit order incorrectly loaded

<p>I am extremely upset!!</p> <p>This is the firts time that I have ever bought something from homechoice. I was happy with the order and the amount that I was to be paying.</p> <p>The debit order went off for the 1st month no problem. Second month. No problem. 3rd month... No debit order. .</p> <p>I called to query it and was told that a ONCE OFF debit order was loaded and that I now need to go and make cash payment and that if payment is not made by the 7th my account will go into arrears and I will be liable for penalties.</p> <p>This is unacceptable because if a once off debit order was loaded why did the debit order then go off for 2 months and not one. Secondly because someone did not do their job properly I have to now try and make a plan to go and make cash payment. I do not have my own transport and rely on other people. Thirdly it is unacceptable that I am then held liable for penalties when its was not my fault that someone was unable to do what they were supposed to do. </p> <p>I am not the only one that has had massive problems with account payments when it comes to Homechoice and it is actually quite sad that such a big well known company is not capable of doing things right. </p> <p> </p> <p>This will be the first and last time I ever purchase something from Homechoice. Once my account is paid up I will be closing it</p>