MV
Martin V

1 reviews | Active since Apr 2013

21 Jan 2021, 08:45

Debit order *****

In August 2020 a ********** debit order from Homechoice went off my bank account. The debit order was cancelled with my bank and I contacted Homechoice to cancel and report the debit order but I never received any further feedback.

Numerous follow up attempts to try and get confirmation that my details have been removed from their system have been unsuccessful. Recently I contacted the company on 6, 7, 8, 12, 13 and 15 January (Lizelle Marthinus) and still have not received any confirmation that my details have been removed.

The reason for my recent correspondence was due to the fact that on 6 January I received a call from a Homechoice service agent thanking me for submitting my details and enquiring about products that I might be interested in. After informing him that I did not submit any details he put the phone down before I could get any further details from him. This tells me that my information is still on their database and is being used *******ly.

0
Replies (2)
Homechoice
Homechoice's reply21 Jan 2021, 09:09
Official
Hi Martin.

Thank you for bringing this serious matter to our attention.
 
 We are urgently investigating this and believe you may have been a victim of *****.
 
 We will be contacting you to get further details from you.
 
 Thank you for your patience and understanding
 
Homechoice
MV
Martin V's update02 Feb 2021, 11:11
Reviewer Update
To give an example of the level of service you'll get from Homechoice, 12 days ago I received an email stating "We will revert within the next few days" and I'm still waiting to get feedback.