1 reviews | Active since Sept 2018
*****
I've been a client for numerous years now never had a problem with any of my orders, recently I've ordered a 12 piece soccer bedding set for my son they charged me for a 12 piece but only delivered a 10 piece, after numerous fights i phoned in and the lady said the case has been closed but still did not receive the missing items, leave it there. On 4 Jan 2024 I also bought a bed base and a headboard from them they phone me numerous times to confirm the order and they still delivered the wrong item and it is also damaged when I phone them they say i need to send images to them and they will log a return, it is now 24 January 2024 almost debit order time and I'm not paying my account if this is not creditted. I'M DONE WITH THEM. Contact centre is useless no one is assisting when you email there is also no response. Im dropping off the incorrect order at my nearest showroom and straight after that i'm sueing this place for *****. I'm gatvol of all this excuses very fast to take your money without giving a proper service. PATHETIC MAN!!!!!
DON'T EVEN COMMENT ON HERE STATING YOU ARE GOING TO CALL BECAUSE YOU NEVER ****ING DO !!!!
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice