1 reviews | Active since Apr 2017

12 Jul 2018, 17:20

**************** by Homechoice

I bought a duvet set from Homechoice early this year. I was supposed to pay it off in 12 installments. I then decided to pay it off in six months. The last payment was the 25th of June. After making the payment I sent 4 emails to Homechoice requesting an updated statement or a letter saying my account has been paid in full. I also went on their facebook page , left my email,cell phone and account details and I still received nothing. Yesterday I receive a statement in the mail saying I owe them R12.11 interest calculated as of 30th June. How do you charge interest on a zero balance account. To make matters worse instead of me having to pay the R12.11, they say I have to pay R51.93 , How? what kind of maths is used at Home choice? When I wanted my statement/paid up letter they were silent and now I suddenly owe them? This is ****************.

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Replies (2)
Homechoice
Homechoice's reply13 Jul 2018, 07:25
Official
Good Day Dimple Dlamini-Mhlanti We are truly sorry to hear of your service experience and thank you for bringing this to our attention. We will be in contact with you shortly to assist resolving the issue. Regards Customer Support Team
's update17 Jul 2018, 09:03
Reviewer Update
I have been assisted and received my paid up letter as well. Thank you.