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Homechoice

On 2018/04/10 I made an online order ********** 1 for blankets and on 2018/04/12 I made a payment of R1940-00 at standard bank home choice account number 093S using reference ********** 76. On 2018/04/20 I received an SMS informing me that my order has been cancelled due to outstanding payment I called the customer care I was told that my payment was reflecting on the system and my order has been dispatched with parcel number PFS ********** 8.

On 2018/04/25 I received the same SMS I called customer care and spoke to Zimkita who told me that the parcel was with fast&furious couriers and gave me their number I called fast furious and they confirmed that my order had been cancelled and the parcel recalled again I called customer care and spoke to Mandisa who told me the same thing as Zimkita again I called fast&furious and I was transferred to their Middelburg office they again told me that home choice recalled the parcel.

Mind you I am using money to make these calls and of all three home choice agents none of them has said my payment is due they all confirm that payment reflects on the system. Lastly I called in again and spoke to Siphokazi who registered my call with reference number ********** 46 Siphokazi told me that the people I spoke with before **** to me because the parcel was sent in by the courier service and gave a reason that the customer turned back the order stating that it was not what she ordered.

Today 2018/04/26 at 17:12 I received a call from ********** and this person told me that the order was cancelled due to unpaid monies and that amazes me because she is the only person who cannot see that I paid and it reflects as such on the system. Home choice should refund my money or deliver the goods because even though you try to contact them via email of goes unanswered I have sent the proof of payment via email and WhatsApp such an amount is too much for a pensioner to just giveaway I feel that someone within Home choice knows exactly what is happening and they are being covered from their ******** habits.

Mrs J Tshabalala