Damaged pots.

Good day

To whom it may concern.

I have an account with Homechoice as I have bought a 10 piece set of pots in August 2019 that really looked like quality on Tv given the good reputation of the shop "Homechoice", my installment for each month was R113 but i chose to double pay my installments in order to keep my profile in good standing. On the 1st week of December I realised that the 2 pots that I normally use are starting to wear off and on the 3rd week of the month the lids and the handles were falling off as well and couldn't use the pots anymore, In January i decided to report the matter in their offices in Maponya mall and i spoke to the "manager" and explained the problems i'm experiencing with the pots however he gave me an attitude and asked me to bring along the pots and i told him that i won't be able to carry the pots as i have thrown the packaging already and he advised that there's nothing he can do, I then informed him that i will not pay my installment for damaged goods until the matter is resolved and i haven't been assisted ever since, can someone assist me with this complaint.