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Narian N
1 reviews | Active since Dec 2013
27 Aug 2015, 13:18
Damaged Hydra 5.1 Home Theatre System
Damaged Hydra 5.1 Home Theatre System<br> <br> On Thursday the 30th July 2015, the courier company delivered the Hydra 5.1 Home Theatre System which I ordered from HomeChoice (Pty) Ltd.<br> <br> When the box with the Hydra 5.1 Home Theatre System was opened, it was found that cloth covering the subwoofer was torn.<br> <br> I immediately contacted HomeChoice (Pty) Ltd to arrange for the courier company to pick up the Hydra 5.1 Home Theatre System as soon as possible.<br> <br> The courier company picked up the Hydra 5.1 Home Theatre System on the 6th August 2015.<br> <br> It is now three weeks and HomeChoice (Pty) Ltd has not credited my account or sent a replacement.<br> <br>
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Homechoice's replyOfficial
28 Aug 2015, 14:38Hello NarianChenNaidoo,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply28 Aug 2015, 14:38
Official
Hello NarianChenNaidoo,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team