Damaged goods -won't give refund for bad product

I ordered a food processor from Homechoice, on grating cheese the item broke. definitely very poor quality goods at a very high price! I returned the product by post and spoke to Sharief Hendricks in customer Service who assured me that I would get a refund: Hi Linda,<br> <br> Thank you for checking, I did consider the fact that it's probably used , but it's perfectly fine , you only bought the item a month ago and it should work perfectly therefore I believe you deserve a full refund. After you post the items please email me the postage slip and I will credit your account , if you prefer a bank refund then please include your bank details in your response.<br> <br> I have now been advised by their call centre that they WILL NOT GIVE ME A REFUND as the product was used. How are you supposed to know what a bad quality product is if you do not use it? I am absolutely disgusted and this is the last time I will ever buy anything from them again!!! <br> <br> Apart from the goods being disgustingly expensive, bad quality - I would far rather go into a store and buy a Russell Hobbs Product.