SK
Sunandi K

1 reviews | Active since Jan 2016

15 Jan 2016, 12:42

Damaged Goods / Poor Customer Service

I need to lay this down, Last year around Sep-Oct 2015 I order a bedroom suite from homechoice. First I had issues with the delivery I only received my order almost 2 months later than expected. <br> <br> Second, it was standing in my bedroom for a week and all of the sudden the mirror comes falling out of the dresser for no reason what so ever. I called them the next day and asked if it will be replaced. After that I received a mail to sat that someone will come and have a look and that I should wait to receive a call. I received a call the next day for someone telling me that there will be a assessor coming out to do the inspection and to take photos the normal stuff. <br> <br> It has been 2 months later and endless calls and emails with no luck what so ever. I would really appreciate it if by some miracle they could for once get back to me and get the mirror sorted out! <br>

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Replies (1)
Homechoice
Homechoice's reply19 Jan 2016, 16:14
Official
Hello SunandiK,


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team