NM
Nompelo M

1 reviews | Active since Feb 2018

15 Feb 2018, 09:19

Damaged goods and incorrect billing

Terrible, terrible experience for the past year I purchased a bed with them and it broke after two months of it being with me.

Soon after that it took them about over a month or two to collect their damaged item and replace it with a new one. Now because I wasn't really hands on when they guys from Homechoice were assembling the bed when I moved places last week I realized that there was one bed post missing. From the three posts that support the bed structure from underneath one was missing.

I mean these guys get briefed on how to assemble beds and what parts fit where and they do this on a continuous basis for them to have missed something like that, it's rather frustrating to say the least because it's the same item that I am once again having problems with.

At this point I don't even want the bed anymore!

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Replies (1)
Homechoice
Homechoice's reply15 Feb 2018, 09:28
Official

Good Day Nompelo

We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Sandisiwe

Customer Support Team