Damaged goods

A month and a half ago I order a heater, hoover, iron and bag from home choice, all the appliances were working but as for the bag it look OK cause there was no way we could test it, I never used the bag emmediately, and 2 weeks ago when I decided to carry the bag I realized the zip was giving problems and one button was out on the zip, so cause I sent requests to be called back but I never did get a call, I asked one of my friends to take it to the mapping mall branch I gave her my ID number and my home choice account number but they refused to help her, I'm only gonna start paying for those things this month and I won't be paying for that bag since it's not in good conditions,