Damaged goods

Reference - Return item - Reference ********** 41 I ordered a Defy fridge from Homechoice. I received great service and the delivery was prompt. However, the fridge was delivered on Friday, 1 December 2017. I could not receive the item as I was at work, thus I could not inspect it. I did so as soon as I arrived home. After removing the plastic, I found a big scratch on the top door of the fridge. As this was over a weekend there was nothing I could do. I reported the damaged goods to a call centre agent on Monday, 4 December. The agent ensured me that the fridge would be collected from my home within 7 working days. This never happened. I have made several telephone calls and sent numerous emails asking when they will collect the fridge as I would like to have the replacement item in time for Christmas. It seems like I am getting the run around and I feel this is so unfair as I placed the order well in advance so that I could have a new fridge for the festive season. I am extremely disappointed in the manner how this matter has been dealt with.