DAMAGED GOOD

I am very disappointed in homechoice service, I bought a fridge on 2020 march and it was damaged, i immediately sent sms for return,and i did receive feedback from them , they promised to come and collect the fridge as soon as possible but none of that happened until 2021 june. To cut the story short is that they collected their parcel why am still getting message that am owing them, because i have never used it ,and its in the shop as we speak . I would this matter to be resolved as soon as possible because is affecting my credit score. ,If its not solved before the end of this month Homechoice will be hearing from my lawyers. AM VERY DISGUSTED.