CN
Cowen N
1 reviews | Active since Nov 2020
10 Aug 2021, 15:57
Damaged fridge
It's sad that I have to come to this platform and write about the services I'm getting from homechoice. I bought a fridge from them in July as I was moving from Cape Town to Gauteng. The fridge got delivered to the new place in the garage in Gauteng, this week I moved in only to find the fridge is damaged inside and the water dispenser doesn't work. Called homechoice to day, the service I'm getting from them is frustrating to say the least. At one time the Agent called me with loud music at the back. And again different Agents calls you in regard with the same issue you really wonder who's helping you here. Totally disappointed with homechoice and my issue still not resolved.
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Replies (2)
Homechoice's replyOfficial
10 Aug 2021, 16:04Hi ***en.
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
Homechoice's reply10 Aug 2021, 16:04
Official
Hi ***en.
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
CN
Cowen N's updateReviewer Update
25 Aug 2021, 13:38So homechoice eventually took me a bit serious and send hisense person to have a look on the fridge. The water dispenser was fixed, and he took photos of the dents in the fridge. However after two days hisense send me an sms confirmation that the repairs are done. To my surprise I called homechoice, it's almost as if there is no commication between the two companies. I'm still sitting with a new dented fridge which need to be paid full amount. Can someone with a position of authority call me @Homechoice, not the call center people.
CN
Cowen N's update25 Aug 2021, 13:38
Reviewer Update
So homechoice eventually took me a bit serious and send hisense person to have a look on the fridge. The water dispenser was fixed, and he took photos of the dents in the fridge. However after two days hisense send me an sms confirmation that the repairs are done. To my surprise I called homechoice, it's almost as if there is no commication between the two companies. I'm still sitting with a new dented fridge which need to be paid full amount. Can someone with a position of authority call me @Homechoice, not the call center people.