EN
Errol N

1 reviews | Active since May 2009

04 Jun 2015, 11:10

Daily calls for 3 Weeks now

Firstly, I don't have an account with Homechoice and never will.<br> Notwithstanding we have been receiving 2 or 3 calls per week looking for a Mrs Seemela.<br> I have tried explaining the number that they have recorded for Mrs Seemela is incorrect but the phone just gets put down.<br> The number that they have for Mrs Seemela belong to me and I have had this number for 8 years!!!<br> I have twice called the call centre at my cost to try and stop these calls.<br> The most recent call being to a supervisor on 30/05/2015, following which I was promised that we would not receive any more calls.<br> Its now 4th June and this morning, I received another call.<br> I tried speaking to the lady but she just put the phone down.<br> Forgive me but the next person from Homechoice that calls looking for Mrs Seemela is going to unfortunately feel my irritation!<br>

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Replies (1)
Homechoice
Homechoice's reply04 Jun 2015, 15:55
Official
Hello erroln,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team