Customer service is shambles and the consultants are ***********

This is by far the worst online shop. I would suggest that customers do not purchase any appliances from homechoice.

I purchased cash (invoice no. 211 835 89) an electronic blanket for my mom's birthday (which took 3 - 5) working to be delivered. However, she only used it 4 times then it was faulty (mind you it was received first week of June). I first contacted homechoice on the 20th of July because it is still under warranty to report the issue since the one side is no longer heating. She (the consultant) assured me that someone will come and collect it, and insisted that this will be done within 7 days maximum. The call took place at approximately 09h12 20/07/22

Again I called a week later (25/07), and spoke to one of the consultant 13h14 regarding the same issue. She seemed disinterested, useless, despondent and ***********. She wasn't knowledgeable nor helpful. There was a time during our conversation where she was totally silent, I had to say hello, hello, it sounded as if I'm interrupting her lunch-break.

2nd call took place on the same day at 13h18, same issue, however, what really left me livid is that on the first or second call, I was being told I have to wait an additional of 14 days, 14 days...how long will it take to try fixing the electric blanket? By the time it's fixed and delivered back to me winter will be over by then...it's just pathetic and aggravating. The consultant then decided to hang up on me.

I then decided this is not getting me anyway, so I opted to log a complain via email. I got a response from a lady by the name Lynette Lewis, she assured me that a courier service will come to collect the item latest on the 10th day which will be on the 2/08/22. I sent her an email that I will not go to work on the 2/08/22 because I will be waiting for a courier guy to fetch the item she rep**** basically stating that the complaint was logged now it is out of her hands and the courier service will come whenever they decide to come, she was literally passing the ball to their courier team. Rather than doing a follow-up, she bull**** me.

First consultant said it will take maximum 7 working days for it to be collected, the second or third consultant said 7 _ 14 days, Lynette Lewis said between 5 - 10 working days, nobody knows anything...and when one does a follow up it's like you're bothering them or asking for a hand out. We pay so much and this is the customer service we get in return.

It is disappointing and frustrating at the same time. The time and airtime I put in to get these people to do their job is ridiculous.