Customer service -how not to service your clients!

Would just like to express my disappointment in customer service from Home choice. I ordered a bedding set in December 2018, they delivered to my home residence while I was on holiday in Cape town. Order wasn't by myself, and was delivered without a proof of my ID.

Once I have returned from Cape Town, I found that the bedding set was not suitable. I have phoned Home choice to ask if I can exchange the bedding set with another one (still in its original box and packaging ) and they have said I should have phoned them after 14 days - while I was not at home to see if the order is suitable. (Apparently they do not take public holiday's into account)

Now I have to pay for an order which I cannot use or exchange for another set, they should keep in their own terms and conditions into account, and not deliver to anyone.

I do not recommend them to anyone and would definitely not be ordering from them again!