MA
Masnoona A
1 reviews | Active since Oct 2019
19 Sept 2023, 11:12
Customer service getting worse by the day:-(
i called into Home Choice customer service department to query why my order was cancelled. A very rude agent picked up and with an attitude she answered and when she indicated that she cant hear me , then i spoke up only for her to tell me rudely not to shout at her. For a ****** nerve she then mute my call for a whole while not returning back to my call. I then eventually had to drop and called back, obviously not getting through to her again. I want Home Choice to retrieve that call, as the polity follow the script to say" please note all calls are being recorded". So ya kindly retrieve my call and sort out your rude agents before I take this matter to the Ombudsman and to the media.
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Replies (2)
Homechoice's replyOfficial
19 Sept 2023, 12:24Hi Masnoona.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply19 Sept 2023, 12:24
Official
Hi Masnoona.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
MA
Masnoona A's updateReviewer Update
19 Sept 2023, 12:28Thank you for your quick response.
Right after I dealt with your rude customer service agent, I called back immediately where another agent assisted me and gave me a reference no: *** after our call. So maybe this information could be of assistance to the matter.
Right after I dealt with your rude customer service agent, I called back immediately where another agent assisted me and gave me a reference no: *** after our call. So maybe this information could be of assistance to the matter.
MA
Masnoona A's update19 Sept 2023, 12:28
Reviewer Update
Thank you for your quick response.
Right after I dealt with your rude customer service agent, I called back immediately where another agent assisted me and gave me a reference no: *** after our call. So maybe this information could be of assistance to the matter.
Right after I dealt with your rude customer service agent, I called back immediately where another agent assisted me and gave me a reference no: *** after our call. So maybe this information could be of assistance to the matter.