Customer Service

<p>On Friday 14 October 2016 i received an sms from Homechoice because it was as if i bought something and it had been delivered i deceided to call them, the consultant who answered my call was not helpfull at call, i asked if i could give her my ID number she said i should tell her whats the problem after i told her she asked for my ID number, Adress and other questions to verify,then she asked for my cellphone number i told her i do not know it by heart as im using 2 numbers i can give the the one that i used on my profile previously or my account number she refused and told me it was protocol if i do not give her my cellphone number she cant assist, so i asked to speak to the Team leader on duty, after placing me on hold for a long she came back saying she cant see any Team Leader, i asked her why cant she help coz my ac**** number should open my profile or my ID number,only after i said ill complain he said she will help me. Is this how customers are being treated??</p>