1 reviews | Active since Apr 2024
Customer Disservice: No Delivery, Just Blocking
APPALLING SERVICE AND COMPLAINTS RESOLUTION
I ordered (***2) a duvet cover on 26 January 2024 from Homechoice and it never arrived. Upon following up mid to end February, I was told the duvet was delivered.
I informed them that I never received the duvet, after several telephonic follow ups, I was asked to submit an affidavit stating that i haven't received my order. I did so and submitted the affidavit on 06 March 2024.
The last feedback I received was that they are awaiting a response from the couriers Ekasie couriers. I also tried contacting these couriers however the only way to reach them is calling them via facebook. After speaking to a Carla, she said they will investigate as the parcel was delivered as per their records. Weeks went by and upon following up on the matter no one responded anymore and i could note get through to them anymore. I have left several follow ups on the facebook business chat, and till date no one has bothered to get back to me.
I yet again sent several follow up mails to Homechoice in the last week and the only response i received was that the message i sent to Homechoice has been blocked, the technical reason for my message being blocked is is "that the recipients address rejected: access denied.
In a nutshell, Homechoice fails to deliver the ordered product, then when you complain, they and their couriers block you. This is appalling service to say the least.
Deeply disappointed Customer Cynthia (Khanya) Qwalana
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We are writing to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint.
After thoroughly investigating the matter, we have taken the necessary steps to address your concerns and ensure a satisfactory resolution. We apologize for any inconvenience this may have caused you and appreciate your patience throughout this process.
If you have any further questions or require additional assistance, please do not hesitate to contact us directly. We are committed to providing excellent service to our customers, and your satisfaction remains our top priority.
Once again, thank you for bringing this matter to our attention. We value your feedback and are grateful for the opportunity to address your concerns.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We are writing to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint.
After thoroughly investigating the matter, we have taken the necessary steps to address your concerns and ensure a satisfactory resolution. We apologize for any inconvenience this may have caused you and appreciate your patience throughout this process.
If you have any further questions or require additional assistance, please do not hesitate to contact us directly. We are committed to providing excellent service to our customers, and your satisfaction remains our top priority.
Once again, thank you for bringing this matter to our attention. We value your feedback and are grateful for the opportunity to address your concerns.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Thank you for your feedback! We're glad to hear that Candice was able to resolve your complaint satisfactorily. Your satisfaction is our priority, and we're here to assist you whenever you need us. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing homechoice!
Sincerely,
Liezel, on behalf of the Customer Support Team
Thank you for your feedback! We're glad to hear that Candice was able to resolve your complaint satisfactorily. Your satisfaction is our priority, and we're here to assist you whenever you need us. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing homechoice!
Sincerely,
Liezel, on behalf of the Customer Support Team