Customer complain

Hi I'm sibongile today on the 17/09/2021 I called home choice customer care regarding my account trying to get help. I was speaking to Yonela she was speaking like she was bored I even asked her a you so bored she told me is the way she speaks I was shocked on a call centre who speaks like shes bored or hungry 🤔...my complain was on Tuesday I received an email and SMS telling me my account was been credited with 3000 ....I was excited then booom when I shop it says 0 .before I was credited I had 600 credit ...my concern is I received a call on Monday from homechoice sales telling me good news that my account was credited with 3000 . I asked wow thats good coz I wasn't aware all the sudden she said to me let me get back to u I'll call u ...she didn't call back till today when making a purchase it's 0 so I'm very concerned to know what's going on coz u have all my information what if it was a **** and I had credit b4 3000...home choice customer care is very poor and disrespectful to talk to a customer like that...I need to know what's going so I can protect my account as soon as possible ...