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Phillistus M

1 reviews | Active since Oct 2016

25 Oct 2016, 12:22

cusmomer service

<p>I called the call center to find out if i'm able to settle my account and not pay it off over 6 months. The consultant decoded to cut the call and did not even bother calling me back. I phoned again after the call got cut and was told the person went on lunch and i did not understatnd how that was possible if i phoned same time when the call got cut. i was told that if it's lunch time the person will have to go on lunch.</p> <p> </p> <p>please get someone who understatnds what customer service is to call and advise on the aboved mentioned issue.</p>

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Replies (1)
Homechoice
Homechoice's reply25 Oct 2016, 15:52
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,