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Good day, I requested homechoice to close the account/ deactivate the account. The agent on the phone advised me that it will be done within 24 hours. I later realised that it is still active. I sent a complaint and request on e-mail, they then later sent me this stupid reply "Kindly note that we don’t close customer accounts as your information remains on our database for record purposes. We do, however, send an update to the credit bureaus to update the status of your account accordingly. The credit bureaus will keep your account details for at least 12 months and following no further activity, it will either be removed or become dormant. A request to have the information removed after 12 months can be logged with the respective credit bureau accordingly. " They call endless times to harras people with sales and force people to keep their accounts active. This is my credit profile for Godsakes!!!