Credit to buy

Homechoice as been giving me problems when it comes to get a statement on my account for years had a balance to buy was R20. 000 to buy we called today my balance to buy is sitting at R3500 we asked questions and a statement they tell you it been emailed every month which is a lie . The accounts call center agency can't answer with answers.. The balance owning is R1300. Telling me i should call this company and that company. When want to return items you bought they take months to pickup and still take ur money every month even though they product as false.