Credit Record Wracker Home choice

i havce been doing business with Homechoice for over 3 years now and lkast year i ordered a ( piece that came with 1 mink blanket as a gift, only the mink blaket was delivered to my mother while i was at work and the rest of the space in the box was air filled plastics, i phoned to report this and they said they will investigate, i the noticed the impact on my credit record and i decided to pay for the order while they investigate, i made full payment of the money owed to them irrespective of the order not delivered because i was concerned about my credit record, it has been over a year and t9oday they are claimning i still owe them R2884 and i am unable to buy a house because i was unaware that this is on my credit report. account number: ********** 82 ID 920 ********** 080