Credit Profile Destroyer

<p>On 02/05/2017 I informed Homechoice of ********** use of my identity by someone who purchased goods on credit from them in December 2016 and who then failed to make payment.</p> <p>I became aware of this situation when I was contacted by a debt collecting company by the name of MBD.</p> <p>Homechoice gave me a list of documents to submit so that they could conduct a ***** investigation.</p> <p>I submitted all the requested documentation via email to MBD on 04/05/2017.</p> <p> </p> <p>I called Homechoice several times and was told the case was still under investigation.</p> <p>When I called them again on 02/06/2017, I spoke to Tracey who rudely informed me that the investigation never started due to the fact that they never received my documents.</p> <p> </p> <p>I then resent all the documentation on 02/06/2017 directly to Homechoice and requested a confirmation of receipt of the email and documents.</p> <p>I put the debt collecting company (MBD) on copy of all my emails. MBD responded on 05/06/2017 stating that the dispute documents had been received and had been escalated to Homechoice to conduct a ***** investigation.</p> <p>On 07/06/2017 I requested Homechoice again to confirm that they have received the documentation.</p> <p>On 08/06/2017 I requested Homechoice again to confirm that they have received the documentation.</p> <p>MBD responded on 08/06/2017 stating that they have received communication from Homechoice to close the account. They advised me to contact Homechoice to provide me with a letter confirming that the account has been closed .</p> <p>Homechoice also responded on 08/06/2017 confirming that they have received my documents, that my query had been forwarded to the relevant department and that I will get feedback in due course.</p> <p> </p> <p>On 15/06/2017 I forwarded the email from MBD (that stated that Homechoice will close the account) to Homechoice. I requested them to confirm the closure of the account and the removal of this account from my credit record.</p> <p>On 17/06/2017 Homechoice informed me via email that they were still trying to get more information from their relevant department that was busy with this investigation and that they would contact me within the next 7 days.</p> <p> </p> <p>It is now 10 days later and I have not received any further communication from Homechoice.</p>