KM
Keabetswe M

1 reviews | Active since Aug 2016

05 Aug 2016, 09:51

Credit facilities

<p>I bought blankets with home choice by credit, then received a call for delivery on to find that they used my oldadress. then when i call them to explain they said the will have to cancell the order then when the blankets are back to the store they will reorder them again with the correct adress. now after all that i was only surpose to pay when the blankets arrived, they then took me to credit bereu saying that im a slow payer of which was surpose to pay them in 6 month but even settled the amount before then. i called then spoke to one of their consultant he promised that they will update the credit bereu with the correct info as the fault was on their side, but still my name reflects bad on the credit bereu cause of the mistake done by them and the system and they are telling me that it will take 48 days for the credit bereu system to be updated. I told the i regreat involving myself with them and they should never call me with theirs offers. cause they are quick to do mistakes and slow to correct them.</p>

0
Replies (1)
Homechoice
Homechoice's reply05 Aug 2016, 12:05
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team