Credit Due to me but consultants either don't know about it or will get back to me! Disgusting Service Homechoice I am very dissappointed

The service that I have received at Homechoice is just pathetic. I bought a Hairdryer in November 2024, the nozzle was not fitting properly onto the Hairdryer it kept falling off. I returned the hairdryer at their showroom in November 2024. On the 17 January 2025 I received a message to say my account was credited with the amount of the Hairdryer that I returned. I have been trying to buy a new hairdryer with the credit that I have ever since. Everytime I phone or they phone me the person that I talk to either have no idea of this credit or cannot see this credit or yes they do see the credit and will ask "Back Office" to release the credit so that I can proceed with the new purchase which is exactly the amount of the credit due to me. I have been receiving more than 4 different consultants phoning me daily who has no idea of what I am talking about. I want this credit to either be paid into my bank account so that I can go and shop somewhere else or give me my credit so that I can buy the Hairdryer and get you out of my life. I will never ever by from Homechoice again.