NM
Nthabi M

1 reviews | Active since Feb 2024

16 Feb 2024, 13:16

credit agreement that was falsely opened using my personal details.

It has come to my attention that an account with Home Choice was opened on January 9, 2024, under my name. Let me make it abundantly clear: I have absolutely no intention of engaging in any financial agreements with Home Choice or anyone else for that matter.

The fact that this account exists is not only appalling but also completely unacceptable. It appears there has been a grave error or, worse yet, *****ulent activity surrounding this account. I demand an immediate investigation into this matter to rectify the situation.

I insist that this false credit agreement be terminated without delay, and all associated records corrected with utmost urgency.

I expect your full cooperation and swift action to resolve this issue promptly. Failure to do so will result in further escalation of this matter through legal channels.

I expect to be kept informed of every step taken to address this dispute.

I trust you will treat this matter with the urgency and seriousness it deserves.

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Replies (1)
Homechoice
Homechoice's reply19 Feb 2024, 08:09
Official
Hi Nthabi.

 
  Thank you for taking the time to reach out to us with your concerns. 

This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
 
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
 
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
 
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
 
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind Regards.
Homechoice